How Pack Raft Australia collects, uses, and protects your information.

 Effective Date: 24/8/2025

At Pack Raft Australia Pty Ltd (“we,” “our,” “us”), your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make purchases, or interact with us online and over the phone.

1. Information We Collect

We may collect the following types of information:

  • Personal details you provide when placing an order (name, email, phone, billing/shipping address).

  • Payment information processed securely via third-party providers (we never store full credit card details).

  • Account or contact details if you subscribe to our newsletter or contact us.

  • Technical information like IP address, browser type, and cookies for site analytics and performance.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.

  • Provide customer support and respond to enquiries.

  • Improve our website and shopping experience.

  • Send updates, offers, or newsletters (only if you opt-in).

  • Comply with legal or regulatory obligations.

3. Sharing of Information

We do not sell your personal data.
We may share necessary information with trusted third-party service providers, including:

  • Payment processors (e.g. Stripe, Square).

  • Shipping carriers (e.g. Australia Post, couriers).

  • Analytics and marketing tools (e.g. Google Analytics, email providers).

4. Cookies & Tracking

Our website uses cookies and similar technologies to:

  • Keep your shopping cart active.

  • Improve site performance.

  • Analyse traffic and usage patterns.
    You can disable cookies in your browser, but some features may not function correctly.

5. Data Storage & Security

We take reasonable steps to protect your data from loss, misuse, or unauthorised access. While no method of transmission online is 100% secure, we follow industry best practices to safeguard your information.

6. Your Rights

You have the right to:

  • Request access to the personal data we hold about you.

  • Ask us to correct or update inaccurate details.

  • Withdraw your consent for marketing emails at any time.

To exercise these rights, please use the contact form on our website.

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.

8. Updates to this Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:
Pack Raft Australia Pty Ltd

hello (at) packraftaustralia.com.au
PO Box 31, Harcourt, VIC 3453