Packraft Servicing & Upgrades

Professional repairs, upgrades and servicing from our dedicated packraft workshop in Central Victoria.

Pack Raft Australia has been repairing, modifying and upgrading packrafts since 2014. Our workshop in Harcourt, Central Victoria handles everything from basic tube patches and valve replacements through to TiZip retrofits, self-bailer conversions and full custom upgrades. We work primarily on Alpacka Raft packrafts but can generally assist with most other brands too. If you're not sure what's wrong, that's fine. Fill out the form below, tell us what you've noticed, and we'll work it out from there.

What We Repair and Upgrade General repairs and servicing:

• Tube patching and hull repairs for punctures, tears and abrasion damage

• TiZip Cargo Zipper inspection, servicing and replacement

• Temper Assist Valve (TAV) upgrades and replacements (Alpacka Raft’s only)

• Seam repairs and reinforcement

Retrofits and upgrades:

• Thigh strap retrofit installations

• D-ring attachments and anchor point additions

• Backband upgrades and replacements

• General accessory installations

• Self-bailer conversions for most current and recent Alpacka Raft models

Warranty assessments:

Local warranty assessments for Alpacka Raft packrafts purchased through Pack Raft Australia, saving you international postage and time.

If you purchased directly from Alpacka Raft, you will need a Return Authorisation Number (RA#) from Alpacka Raft before sending your packraft to us. Request one via their warranty contact form here

Other brands:

We can assist with general repairs and accessory installations on most packraft brands. Get in touch and we'll let you know if we can help with your specific boat.

For customers who prefer to handle repairs themselves, we stock a range of DIY repair materials and replacement parts and upgrade components in our online store.

Pricing Guide:

The Process: Submit. Estimate. Post. Repair. Return.

1. Submit your request. Fill out the service request form on this page. Include as much detail as you can about what needs attention. If you're not sure, just describe what you've noticed and we'll take it from there.

2. We'll get back to you within 2-3 business days with an initial estimate based on the information provided, instructions for preparing and posting your packraft, and any follow-up questions if we need more detail or photos to assess the job.

3. Post your packraft to us. Please ensure it arrives clean and dry, with any temporary tape or sealant removed from areas requiring repair.

4. We assess and confirm. Once your packraft arrives, we complete a full assessment and provide a confirmed cost summary for your approval before starting any work.

5. We complete the repairs. Standard turnaround is approximately 3-4 weeks from receipt. Express turnaround (1-2 weeks) is available for an additional $175, subject to availability and parts.

6. We invoice and return. Once work is complete, we'll send your final invoice. Payment is required before dispatch. Your packraft ships back to you with return delivery costs confirmed at invoice stage.

Please note: Our workshop operates on a post-in basis only. We don't offer in-person drop-offs or walk-in assessments. All repairs are handled through the postal process above, which allows us to manage workflow and turnaround times properly for every customer.

Winter is a great time to send your packraft in. If your boat needs attention after a big season, getting it sorted over the cooler months means it's ready to go when the rivers come back into condition in spring.