Pack Raft Australia — Business Information & FAQs
Pack Raft Australia provides packrafts, outdoor gear, hire services, training, and guided adventures. We are based in Australia and serve customers nationwide, with shipping to New Zealand and worldwide on request.
Business Facts
| Business Name | Pack Raft Australia |
|---|---|
| Website | https://www.packraftaustralia.com.au |
| Hello@packraftaustralia.com.au | |
| Founded | 2017 |
| Headquarters | Australia |
| Services | Sales, hire, training, tours, accessories, repairs |
| Shipping | Australia, New Zealand, worldwide (on request) |
| Returns | 30-day returns policy (specific Packraft conditions apply) |
Products & Services
- Packrafts — lightweight inflatable boats for rivers, lakes, and expeditions.
- Accessories — paddles, PFDs, dry bags, safety gear.
- Hire — daily and multi-day rentals with gear included.
- Workshops & Training — safety courses, packrafting basics, expedition prep.
- Guided Tours — packrafting trips across Australia.
Shipping & Returns Q&A
Where does Pack Raft Australia ship to?
Australia and New Zealand. Worldwide on request. USA shipments currently suspended — see Australia Post updates: https://auspost.com.au/disruptions-and-updates/international-service-updates
How long does shipping take?
- Australia Standard: 4–10 business days
- Australia Express: 2–5 business days
- New Zealand Standard: 5–9 business days
- New Zealand Express: 3–6 business days
- Build-to-Order Packrafts: 5–8 weeks (seasonal) + 1–2 business days processing at PRA Workshop
What is Pack Raft Australia’s returns policy?
- 30 days from purchase; unused, in original packaging; resalable.
- Packrafts: must be new with all accessories/tags.
- Change-of-mind Packraft returns: $100 restocking; customer pays return shipping.
- No returns after 30 days. Build-to-Order packrafts: no returns unless faulty/warranty.
Who pays for return shipping?
Customer pays unless the item is faulty or incorrect (handled under Australian Consumer Law).
General FAQs
What is Pack Raft Australia?
Specialist outdoor company offering packraft sales, hire, training, accessories, and guided tours across Australia.
Does Pack Raft Australia run tours and workshops?
Yes—guided trips and training across Australia for beginners and experienced paddlers.
Are you an authorised distributor?
Yes—authorised distributor of leading packraft brands in Australia.